Shipping & Returns

Australian Orders

We offer free standard shipping within Australia with Express Post delivery offered at an additional 15.00 aud. Once your order is placed, it can take up to 24-48 hours to be processed. Once processed, it will be shipped the following business day. Delivery can take between 1 - 5 business days depending on your location. Please note that no orders will be processed on Friday evening, Saturday or Sunday.

LEROY NGUYEN orders require signature upon delivery. If no-one is at attendance at your address at the time of delivery, your parcel will be taken to your local post office for collection. Australia Post deliveries occur between 9am - 5pm Monday to Friday.

International Orders

All international orders will be shipped via Express Post service with a fixed rate fee of 35.00 aud. Once your order is placed, it can take up to 24-48 hours to be processed. Delivery will take place within 1-10 business days of your order being dispatched, dependent on your location.

All delivery time frames are estimations and we cannot be held accountable for any delays if your parcel is subject to import and/or custom clearance procedures. We cannot influence the release of an item once it is in customs due to their own independent processes and procedures.

Taxes and Duties

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.

Tracking

Once your order has been despatched, you will be notified via email with your tracking number and information on how to track your order. Please allow 24 - 48 hours for your tracking information to become available.

Returns & Exchanges

  1. All items must be returned in an unwashed, unused, unworn and unaltered condition with all swing tags still attached.
  2. We will happily accept returns and exchanges on Australian orders returned to LEROY NGUYEN within 14 days of purchase date, at the purchaser’s own expense.
  3. We will happily accept returns and exchanges on International orders returned to LEROY NGUYEN within 28 days of purchase date, at the purchaser’s own expense.
  4. Exchange or refund on full priced items purchased within Australia and internationally will only be granted if we are contacted within 5 days of you receiving the item.
  5. If you wish to return an item purchased from our online store, please contact sales@leroynguyen.com for instructions on how to return your item.

You are responsible for safely packaging your return so it is received undamaged during transit.

Items will be checked and approved for a return or exchange once received. LEROY NGUYEN reserves the right to deny approval of customer returns if they do not meet our returns policy requirements.

If you receive a product, which you believe is faulty, please contact customer service immediately.

All exchanges are subject to product availability however we will endeavor to replace any unsuitable items to the best of our ability.

We do not offer refund, exchange or credit for SALE items.

Unfortunately we cannot refund duties, taxes or shipping charges.

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